At George Hurst & Sons we feel that excellent tenant liaison is paramount to meeting and managing the expectations of the client and tenants by embracing a 30 point customer care standard.
As well as facilitating and participating in tenant group workshops, we also have experience of producing and distributing letters, leaflets and newsletters in order to fulfil communication promises.
Our site managers liaise with tenants using an honest approach to ensure specific needs are met and that working practices are adjusted accordingly where practical. This experience includes the temporary transfer of tenants if necessary.
We employ a rigorous protocol with tenants prior to handover of individual premises to ensure no corrective works are needed in order to minimise disruption.